Exceptional Customer Service - 1 Day

The aim of this workshop is to explore the importance of customer relationships in building excellent customer service.  Attendees will use a variety of tools and models to help gain confidence, identify customer wants and needs and learn to be assertive and managing difficult situations.

Learning Outcomes

By the end of this workshop attendees will be able to:-

• Define exceptional customer service
• State the importance of building effective customer relationships
• Identify their preferred way of interacting and those of their customers
• Hone their communication skills to create a positive, welcoming, climate for customers
• Demonstrate empathy to build goodwill with customers
• Establish customer wants and needs and identify ways to fulfil these
• Assert themselves positively and effectively with customers
• Assess and change their behaviour when managing difficult situations

12^th November - held at Forest Farm Business Park, Fulford, York - £325 + vat

If you would like to join our workshop, please get in touch by calling 01904 628838 or email us info@pro-development.co.uk to book your place.