What’s VoIP, and what do you need to know?
VoIP is changing the way many businesses use their telephone services and is now highly recognized for the additional benefits it offers.
Delivering real cost savings, flexible options, ease of installation, and instant scalability, the service is quickly becoming the norm as the traditional ISDN Network providers [KCOM/BT/Others] are working towards an accelerated and planned phase–out by 2025.
Choosing a VoIP/Hosted provider may initially seem like an easy decision to make as there’s a vast array of available providers, with many offering what seems to be too-good-to-be-true offers, so beware! There are several key factors to take into consideration before jumping–in and moving your communications services over to VoIP.
An essential aspect when choosing any phone provider is the quality of the service. VoIP stands for Voice over Internet Protocol meaning your calls are made over an internet connection rather than the traditional digital and copper lines, so reliable connectivity and voice optimisation is a must! Call quality and resilience can be just one of the consequenceswhen opting for a cheaper, less reliable service so it is imperative that you choose a well-established and experienced telephony company as your communications provider, who can then guide you through all your available options.
There are basic voice services available, but in a world where we are fast becoming a digital-first world, there are a plethora of comprehensive features to choose from so you can increase productivity and efficiencies and work collaboratively. Features such as video conferencing, call recording and presence are becoming an expectation or if it’s a more basic set-up, hunt groups, auto attendant, call forwarding, and voicemail are often the minimum.
Thanks to smartphones, tablets, and laptops, the ability to work flexibly, remotely or hot desking is more important than ever so with a VoIP solution you can create a bespoke telephone system solution that works much better for your business.
Whilst the concept of VoIP is relatively easy to implement, choosing a well-known, experienced telephony company to advise you on the best solution will ensure you get the best out of your chosen telephone system.
Lowering your overall telecoms costs for most businesses is a main priority and being able to increase call features and functionality means it’s a win–win for organisations looking to upgrade and gain additional benefits. Most new office phone systems already support VoIP, but if yours doesn’t, you can either replace your phone system with an IP system or switch from a fixed, on-premise phone system, to a Cloud-Hosted telephony service.
40% of the UK market has already switched over to a VoIP/SIP solution as it provides several key benefitsincluding: –– Reduce costs, typically by up to 50%– Increase the mobility and productivity of staff– Easy to install, configure and maintain– It is scalable and flexible – e.g. pairing a SIP line with a cloud-based telephone system can give you the ability to easily transfer calls between offices and locations, to use your work line anywhere in the country and to see which members of your team are available to take calls.
If you want to make savings off your current telephone line rental and call costs, or your telephone system is out of date and not offering you the new features, options, or reliabilitythat’s now in the marketplace, then now is the right time to review your options and consider switching to VoIP, SIP or Hosted technologies.
Why not make the change now (before the network is switched off!) and contact our dedicated and award-winning team today on 01482 225666.
