Patient Care Administrator

Salary/Rate: 
Type: 
Hours: 
Location:  
Date Published: 05 Aug 2025

Role:                         Patient Care Administrator

Location:                 Hull & East Riding Fertility

                                    Hesslewood Office Park, Ferriby Road, Hessle. HU13 0JA

Working Hours:   Part time / Full time (hours to be agreed)

Closing Date:          22 August 2025

Who We Are

With nearly 40 years of expertise, helping to create thousands of babies, Hull & East Riding Fertility is East Yorkshire’s only licensed fertility clinic. We offer cutting-edge infertility investigations and treatments in a warm, supportive environment.

As a fully licensed and accredited clinic (ISO9001, ISO15189), we pride ourselves on personalised, high-quality care – and our 5-star HFEA rating and >90% patient satisfaction proves it.

Why Join Us?

At our purpose-built clinic set in peaceful grounds in Hessle, you’ll become part of a compassionate, experienced team of doctors, nurses, embryologists, and administrators – all committed to supporting patients through every step of their fertility journey.

You’ll enjoy:

  • Competitive salary
  • 25 days annual leave (pro-rata)
  • Being part of a unique and highly skilled team
  • Free on-site parking
  • Pension scheme
  • A welcoming and inclusive environment

 

About the Role

As a Patient Care Administrator, you’ll be a vital part of our front-of-house and administrative team. You’ll be the friendly face (and voice!) who guides patients through their appointments, treatments, and questions — always with care and professionalism.

Your Key Responsibilities:

  • Managing patient appointments & tracking progress
  • Handling reception, email, and phone enquiries
  • Liaising with clinical teams to coordinate care
  • Ensuring accurate and confidential patient records
  • Typing patient correspondence
  • Supporting evening/Saturday clinics on a rota basis (approx. 1 in 4 weeks)

What You’ll Bring

Essential:

  • Excellent communication and people skills
  • Experience in a customer/patient-facing role
  • Confident with digital/administrative systems
  • Team spirit and a proactive attitude

Desirable:

  • Background in healthcare, clinics, or surgeries
  • Familiarity with GDPR or Data Protection regulations
  • Understanding of the IVF journey
  • Typing/dictation experience

Location

Nestled within 10 acres of beautifully landscaped parkland, our clinic is based within Hesslewood Office Park –a tranquil and accessible location on the outskirts of Hull in the East Riding of Yorkshire.

You’ll benefit from free parking directly outside of the clinic.

 

How to Apply

If you’re passionate about patient care and want to make a real difference, we’d love to hear from you.

 

Want to know more?

Contact Lisa or Roxanne on 01482 689040 or email as above.  We warmly welcome pre-arranged, informal visits to our clinic. Come and see what makes us special.


Contact Hull & East Riding Fertility

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