This is the question we get asked a lot? What do we do and how are we different to an MSP?
The below is from this post: https://marketing.heysec.co.uk/msp-or-mssp
We love MSPs. We are not one. If you asked us to provide desktop hardware or MS365 licensing and support, we’d pass you on to one. If you just want to be CyberEssentials certified without putting in to practice all the conditions, then we’d pass you on to one of the MSPs offering CE support.
We take security extremely seriously and if you come on board with us, we expect you to be equally as diligent in this area. You may not know how to get there yet but we will assist you all the way. This is what truly separates us from an MSP. As an example, if you don’t have 2FA for any system or service you access that allows you to enable by default, we can’t support your business. We can carry out an audit, and we strongly encourage you do so regardless, to identify strengths and weakness for you to resolve yourselves but we wouldn’t do much more beyond that.
It’s not that MSPs don’t take security seriously, we know many do, it’s that it’s not a fundamental requirement of doing business with them. They have a whole host of useful services to sell you and they will do so without concerning themselves, for the most part, with what policies and procedures you have in place unless you specifically ask them to. A lot of them will advise you, offer free training etc and this is all valuable and snap their hand off, but we embed this and a whole lot more into an agreement to manage your security.
We can sell our managed services, secure your business to enterprise level protection with a SOC (Security Operation Centre) managed by experienced security analysts trained to spot threats as they happen, prevent, hunt them down and investigate breaches. This is a whole lot more than installing an Anti-Virus. With SOCaaS, you get the benefit of a very expensive in-house security team at the cost and benefit of an outsourced one. There is no point in installing a state-of-the-art home security system if you’re always going to leave the front door open when you go out, and it’s this analogy that drives HeySec’s policy on taking on new clients.
Our aim is to work with MSPs. We’ve deliberately avoided too much cross-service conflict to focus purely on security. We welcome any competition in this area from the local MSPs but we’re actively looking to partner with them by offering favourable terms for them to resell our services. Having a high-end single security pool for everyone to dip in to means those not looking to sell CS as a high priority can utilise our expertise and resource and concentrate on what they do best and generates them the most revenue.
Our most primary service is the audit, everything we offer stems from one for the most part. We believe an MSP directing one of their clients to a HeySec audit benefits everyone. The scope of an audit is wide and there are recommendations that come out of that which can directly benefit the MSP in terms of services that they can offer that we don’t and also if we do offer them and the client wishes to take the advice of the audit, the MSP is primed to benefit from that as a reseller of our services too. This comes with the added benefit of being an impartial audit from the client’s perspective and a perceived better standing of authority.
From working in IT for many years, we have been audited ourselves many times. We have never viewed it as a negative and always welcomed the results when they highlighted concerns we had missed. Nobody is perfect. Technology and threats are always advancing.
So please, if you are an MSP, then get in contact. We’ll be completely transparent about costs and what we’re trying to achieve locally and beyond.
If you’re a business who wants to improve their security posture, please get in touch also. We don’t have a minimum size of business we deal with, it’s more to do with aligning your desire for a higher security solution with the costs associated. It may be that we’re a perfect fit or we may advise the services of one of the excellent MSPs in the area.
