The team at HI Commercial welcomes experienced Commercial Account Handler, Mike Ratcliffe.
Mike’s career began with Norwich Union claims investigations in the early 80s and transferred into broking in 2003.
Throughout his career Mike has looked after a variety of businesses from agriculture and fish merchants to large manufacturers, haulage and engineering firms whose premiums are valued between £25,000-£100,000.
Mike says: “The commercial insurance profession is heading down the call-centre route, taking large firms out of our city to other parts of the UK. HI Commercial appealed to me as the Directors, Luke Byron and Richard Medforth, understand the value of retaining that personal service – local people supporting local businesses.”
“The firm recognises the importance of getting to know clients, visiting premises and asking questions based on what they can see, rather than just ticking boxes over the phone.”
As a new firm, HI Commercial will celebrate its first anniversary in the summer but its roots were established at Hedon Insurance which has a 51 year history.
Luke Byron explains: “We are just coming up to our first year in business, having separated from Hedon Insurance to focus on advising commercial organisations.”
“Our business has grown quite rapidly in this first year and we relocated our office premises to ergo at Bridgehead in January, giving us room to take on more staff. We are now pleased that Mike’s appointment brings even more experience to our team.”
Mike moved across to Hull when he was eight years old when his father, also in insurance took a job in the city.
He adds: “I originally planned to go to art college and My Dad who always said claims were interesting was right, it is, and I have enjoyed every aspect of my career so far.”
“I’m delighted to be working with HI Commercial which really takes a refreshing approach to an industry which can have a reputation for being a bit dull. The team is aware of this and proactively helps clients, not just from an insurance point of view but also by partnering with other businesses to deliver interesting events and webinars on topics which inspire and motivate.”
Away from work Mike is a keen Hull City supporter and a golfer.