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Lockdown is lifting – is your business customer ready?

Whether your business is open already, going to open 15 June, in July (or later), are you ready?

There is a raft of guidelines to follow and processes to put in place to ensure the safety of teams and customers.

But, where does customer service fit into all of this? There is a need to go ‘beyond the processes’ and deliver as great a service as possible in challenging times to retain and attract customers.

Here are your top tips for reopening:
– Ensure you check that your teams feel safe, regularly.
– Ensure your teams have walked the ‘new’ customer journey
– Customers don’t read signs!! Talk to them!
– PPE is a barrier to communication – slow down, listen and be patient; it is all new to your customers!

If anyone would like to talk through their “new experience”, I’d be delighted to chat with businesses in and around Hull.

Ian.

Email: [email protected]m or Mobile: 07891 631869

 

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