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What is Customer Experience?

As a Customer Experience CX brand, insight6 specialise in all areas of customer experience with the aim of driving up sales and improving customer retention rates. If you want your business to survive and thrive in a competitive market, then focusing on your customer experience is essential. But, before you do that, you need to understand exactly what customer experience is.

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How to Prepare for Your Return to Work

How to Prepare for Your Return to Work Returning to work after a career break is one of the greatest challenges people face in their professional lives. No matter the amount of time you’ve spent out of the industry and the job market, going back to work can make you feel anxious and concerned, filled with doubt about your expectations.

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What is ROI?

Have you ever considering measuring and improving your ROI through Customer Experience? As experts in customer experience, we understand that ROI is essential to every investment a business can make, especially when it comes to marketing and consultancy. Return on Investment (ROI) is one of the most common profitability ratios, and is used to measure the gain or loss made

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International Volunteers Day #IVD2019

It’s one of our favourite days TODAY… International Volunteers Day! We would like to say THANK YOU to all of the people who give up their time to volunteer to help their fellow #HU6 residents. We couldn’t do it without you. Plus, we have just been awarded £500 from #RankFoundation and #EsméeFairbairnFoundation for a Hull Activity Grant. This grant will

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Why Companies Miss Out On R & D Tax Relief

R&D Tax Credits are a set of regulations introduced at the turn of the century that allow companies to offset the cost of their expenditure on research and development activities against their corporation tax. The underlying thinking that spurred their introduction was that research and development fuels new products and services that are good for the economy as a whole.

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Property maintenance is vital for insurance policy validation

With wet weather looking to continue, the team at HI Commercial is urging business owners and landlords to ensure their property maintenance is up to scratch, preventing water from entering premises, but also to be confident that insurance policies remain valid. Commercial and residential premises with flat roofs are especially vulnerable during a down pour, plus drains and gutters can

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Microsoft Teams is Replacing Skype for Business

Skype is Microsoft’s tool within Office 365 used for instant messaging and conferencing and is a great tool to communicate and collaborate with people inside and outside of your organisation. But, as with all great things, they come to an end. Microsoft has announced that Skype is being retired and replaced with Teams. Microsoft is pushing hard to get businesses

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Cyber attacks can affect any business, large or small

High profile cyber attacks on large businesses have raised awareness of the growing threat of cyber crime. However, many smaller businesses seem to be operating under a false sense of security, believing they are too small and therefore, safe. A workshop run by commercial insurance firm, HI Commercial and IT support company, Computanet, highlighted the risks small businesses expose themselves

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New public sector website accessibility regulations

In September 2019 new regulations came into force which mean that every new public sector website needs to meet particular accessibility standards and publish a statement which says that they have been met. Existing websites have until 2020 to comply and all apps have until 2021 to comply. The aim of the new regulations is to ensure public sector websites

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Six steps to guarantee a ROI in customer experience

How do you know when to invest in Customer Experience?  What does such an investment look like? Is it training or measuring or just paying attention to the customer? And then, the million-dollar question, how do you know your investment in customer experience has actually worked?  AND, is there a time you can stop investing in this valuable resource? At

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