{"id":9299,"date":"2022-03-03T12:33:18","date_gmt":"2022-03-03T12:33:18","guid":{"rendered":"https:\/\/thebusinessculture.co.uk\/hey\/?post_type=know-how&#038;p=9299"},"modified":"2022-04-28T12:47:38","modified_gmt":"2022-04-28T12:47:38","slug":"get-the-most-out-of-your-it-support%ef%bf%bc","status":"publish","type":"know-how","link":"https:\/\/thebusinessculture.co.uk\/hey\/know-how\/get-the-most-out-of-your-it-support%ef%bf%bc\/","title":{"rendered":"Get The Most Out of Your IT Support\ufffc"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">There are hundreds of IT support providers in Hull alone, so how can you be sure your IT partner is the right one for you?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some of the questions you should be asking are:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>How often do I need to contact my IT company?<\/li><li>How often do&nbsp;<em>they<\/em>&nbsp;contact me?<\/li><li>How often do I have repeat issues?<\/li><li>How long does it take to get my issues resolved?<\/li><li>How much do they charge me?<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers have come to us in the past saying that their previous IT company limited the number of tickets each user could raise, which is completely against our ethos. If you\u2019re limited monthly you\u2019re going to face additional charges, or you just have to live with the issue until next month.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Infinics, we provide a proactive service, we monitor all endpoints and proactively remedy any problems before they cause issues, and contact you to perform any preventative maintenance when necessary. Our goal is for the customer to never feel the need to call us, and have IT that runs smoothly in the background, helping not hindering.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A quick response time is imperative to Good Support. Nobody wants to log a ticket and be kept waiting for days on end, our average Resolution time for 2021 was 57 minutes, including time spent waiting for third parties to assist. When it comes to tickets where we manage all services for a customer, it rarely reached half that.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A proactive service is really the cornerstone of Good IT Support. It means that you\u2019re less likely to see repeat issues, and most problems are resolved before you even notice them. All of this doesn\u2019t need to cost you an arm and a leg, and it really shouldn\u2019t!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To give you a better indication of where you stand with your current IT provider, Infinics offers a free IT health check, helping to highlight any issues with your environment.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are hundreds of IT support providers in Hull alone, so how can you be sure your IT partner is the right one for you? Some of the questions you should be asking are: How","protected":false},"author":12313138,"featured_media":9300,"template":"","know_how_category":[],"class_list":["post-9299","know-how","type-know-how","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/know-how\/9299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/know-how"}],"about":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/types\/know-how"}],"author":[{"embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/users\/12313138"}],"version-history":[{"count":1,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/know-how\/9299\/revisions"}],"predecessor-version":[{"id":9301,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/know-how\/9299\/revisions\/9301"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/media\/9300"}],"wp:attachment":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/media?parent=9299"}],"wp:term":[{"taxonomy":"know_how_category","embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/know_how_category?post=9299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}