{"id":15297,"date":"2023-08-25T15:19:53","date_gmt":"2023-08-25T15:19:53","guid":{"rendered":"https:\/\/thebusinessculture.co.uk\/hey\/?post_type=know-how&#038;p=15297"},"modified":"2023-09-11T13:07:09","modified_gmt":"2023-09-11T13:07:09","slug":"how-can-it-support-be-tailored-to-hospices-central-technology","status":"publish","type":"know-how","link":"https:\/\/thebusinessculture.co.uk\/hey\/know-how\/how-can-it-support-be-tailored-to-hospices-central-technology\/","title":{"rendered":"How can IT Support be tailored to Hospices? | Central Technology"},"content":{"rendered":"<p>With the recent release of our new\u00a0<a href=\"http:\/\/bit.ly\/3QV5Eo9\">IT Support package for Hospices<\/a>, we thought we\u2019d share what makes CT different when it comes to supporting the IT infrastructure of hospices. Our focus is on driving efficiencies and improving compliance by providing solutions tailored to their unique requirements, which will ultimately improve patient care.<\/p>\n<h2>5 ways we tailor our IT support to your hospice<\/h2>\n<p>Our bespoke package aims to provide cost-effective solutions to hospices across the UK. The package is uniquely tailored to each hospice but here are the top 5 ways we ensure your IT support is hospice-focused.<\/p>\n<h3><strong>1. Compliance &amp; data governance<\/strong><\/h3>\n<p>All organisations that access NHS patient data and systems must demonstrate their compliance with the\u00a0<a href=\"https:\/\/www.gov.uk\/government\/organisations\/department-of-health-and-social-care\">DHSC (Department of Health and Social Care\u2019s)<\/a>\u00a0data security and information governance requirements.\u00a0 This is achieved by submitting a self-assessment using the\u00a0<a href=\"https:\/\/www.dsptoolkit.nhs.uk\/\">DSP (Data Security &amp; Protection) Toolkit<\/a>, an online tool that replaced the IG Toolkit in April 2018. To help hospices achieve this important accreditation, we provide the following:<\/p>\n<ul>\n<li>We include security services (such as antivirus, email security and web security) that support requirements of the NHS DSP Toolkit<\/li>\n<li>We will help support completion of technology related content for DSP to save the hospice valuable time<\/li>\n<li>We ensure\u00a0<a href=\"https:\/\/www.ncsc.gov.uk\/cyberessentials\/overview\">Cyber Essentials levels<\/a>\u00a0are adhered to as \u2018business as usual\u2019 through regular checks and monitoring of security levels<\/li>\n<li>We manage the efficiency and security of Microsoft 365 by continuously monitoring your Microsoft tenancy<\/li>\n<li>We carry out regular external vulnerability scans on your network<\/li>\n<\/ul>\n<p>Also, in line with the DSP Toolkit and Cyber Essentials requirements, we\u2019d recommend the following additional services to ensure the hospice is secure and robust:<\/p>\n<ul>\n<li>Remote back up storage (backup of onsite servers and data)<\/li>\n<li>Back-up of MS365 data<\/li>\n<li>MFA (Multi-factor authentication)<\/li>\n<\/ul>\n<h3><strong>2. Annual strategic IT review<\/strong><\/h3>\n<p>For a successful partnership with hospices, there should be a clear understanding of a hospice\u2019s goals and their medium to long-term strategy. It is crucial to prioritise organisational needs over technology and ensure that the technology roadmap is driven by the organisation, not the other way around.\u00a0<span class=\"NormalTextRun SCXW16396589 BCX9\">That\u2019s<\/span><span class=\"NormalTextRun SCXW16396589 BCX9\">\u00a0why our IT Support for Hospices package includes\u00a0<\/span><span class=\"NormalTextRun SCXW16396589 BCX9\">an annual\u00a0<\/span><span class=\"NormalTextRun SCXW16396589 BCX9\">strategic review to produce a risk-based technology roadmap that can\u00a0<\/span><span class=\"NormalTextRun SCXW16396589 BCX9\">provide<\/span><span class=\"NormalTextRun SCXW16396589 BCX9\">\u00a0a structured and planned approach to any IT works.<\/span><\/p>\n<p><span class=\"TextRun SCXW108401273 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW108401273 BCX9\">While unexpected events may require adjustments to the strategic plan, we strive for ongoing and purposeful improvement which can only happen by having a structured approach and a clear understanding of a hospice\u2019s medium to long-term\u00a0<\/span><span class=\"NormalTextRun SCXW108401273 BCX9\">objectives<\/span><span class=\"NormalTextRun SCXW108401273 BCX9\">.<\/span><\/span><span class=\"EOP SCXW108401273 BCX9\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><span class=\"TextRun SCXW128876881 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW128876881 BCX9\">The\u00a0<\/span><span class=\"NormalTextRun SCXW128876881 BCX9\">strategic review\u00a0<\/span><span class=\"NormalTextRun SCXW128876881 BCX9\">involves discussions\u00a0<\/span><span class=\"NormalTextRun SCXW128876881 BCX9\">with the\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW128876881 BCX9\">senior<\/span><span class=\"NormalTextRun SCXW128876881 BCX9\">\u00a0management team<\/span><span class=\"NormalTextRun SCXW128876881 BCX9\">\u00a0to ensure we\u00a0<\/span><span class=\"NormalTextRun SCXW128876881 BCX9\">maintain<\/span><span class=\"NormalTextRun SCXW128876881 BCX9\">\u00a0a full understanding of the hospice\u2019s plans. It will also include a full technical\u00a0<\/span><span class=\"NormalTextRun SCXW128876881 BCX9\">review and discussions with end users to\u00a0<\/span><span class=\"NormalTextRun SCXW128876881 BCX9\">establish<\/span><span class=\"NormalTextRun SCXW128876881 BCX9\">\u00a0the day-to-day pains or inefficiencies being experienced.<\/span><\/span><span class=\"EOP SCXW128876881 BCX9\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<h3><strong>3. Out-of-hours support &amp; on-site engineering days<\/strong><\/h3>\n<p>We understand that hospices are a 24\/7\/365 operation, with teams like the clinical and retail departments working outside of normal business hours. With this in mind, we provide the following services:<\/p>\n<ul>\n<li>As standard, we will support, maintain and monitor the hospices systems and respond to p1 incidents (critical incidents) whatever the day or time of the week<\/li>\n<li>We can provide 24\/7 support to any staff members to ensure we are available at all times for all hospice teams who need IT support<\/li>\n<\/ul>\n<p>Whilst we can manage most situations remotely, we also understand that having an onsite IT presence to call upon can be comforting for staff members. With this in mind, we can provide scheduled and regular onsite engineers.<\/p>\n<h3><strong>4. We provide a comprehensive governance data report for trustees<\/strong><\/h3>\n<p>We understand the Board of Trustees and senior leadership team have the ultimate responsibility for the corporate governance of the hospice. (as per the Charity Commission 2012). Therefore, we focus on demonstrating that high level, strategic objectives can be met, efficiencies driven, and that new IT infrastructure implemented is secure and future-proofed.<\/p>\n<p><span class=\"TextRun SCXW132628537 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW132628537 BCX9\">We\u00a0<\/span><span class=\"NormalTextRun SCXW132628537 BCX9\">can<\/span><span class=\"NormalTextRun SCXW132628537 BCX9\">\u00a0design a bespoke quarterly report on the measurable outcomes of the agreed IT strategy, to help deliver measurable outcomes at board level to\u00a0<\/span><span class=\"NormalTextRun SCXW132628537 BCX9\">demonstrate<\/span><span class=\"NormalTextRun SCXW132628537 BCX9\">\u00a0the value in the IT provision at the hospice.<\/span><\/span><span class=\"EOP SCXW132628537 BCX9\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<h3><strong>5. Third-party management services<\/strong><\/h3>\n<p><span class=\"TextRun SCXW91070367 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW91070367 BCX9\">With extensive experience and successful existing relationships with providers, we can manage your third-party services such as TPP (<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW91070367 BCX9\">SystmOne<\/span><span class=\"NormalTextRun SCXW91070367 BCX9\">),\u00a0<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW91070367 BCX9\">Emis<\/span><span class=\"NormalTextRun SCXW91070367 BCX9\">, Vantage and Sage etc. This enables us to help manage problems on your behalf, so they can be dealt with quickly and efficiently<\/span><span class=\"NormalTextRun SCXW91070367 BCX9\">,\u00a0<\/span><span class=\"NormalTextRun SCXW91070367 BCX9\">meaning you\u00a0<\/span><span class=\"NormalTextRun SCXW91070367 BCX9\">don\u2019t<\/span><span class=\"NormalTextRun SCXW91070367 BCX9\">\u00a0get stuck in the middle of providers. As part of the annual strategic review, we will also engage with 3<\/span><\/span><span class=\"TextRun SCXW91070367 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun Superscript SCXW91070367 BCX9\" data-fontsize=\"12\">rd<\/span><\/span><span class=\"TextRun SCXW91070367 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW91070367 BCX9\">\u00a0party providers to ensure their\u00a0<\/span><span class=\"NormalTextRun SCXW91070367 BCX9\">service<\/span><span class=\"NormalTextRun SCXW91070367 BCX9\">\u00a0aligns to the\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW91070367 BCX9\">hospices<\/span><span class=\"NormalTextRun SCXW91070367 BCX9\">\u00a0objectives and compliance requirements.<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW239291628 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239291628 BCX9\">We have years of experience<\/span><span class=\"NormalTextRun SCXW239291628 BCX9\">\u00a0and\u00a0<\/span><span class=\"NormalTextRun SCXW239291628 BCX9\">work with 6 hospices already to help<\/span>\u00a0<span class=\"NormalTextRun SCXW239291628 BCX9\">t<\/span><span class=\"NormalTextRun SCXW239291628 BCX9\">ailor<\/span>\u00a0<span class=\"NormalTextRun SCXW239291628 BCX9\">IT Support to\u00a0<\/span><span class=\"NormalTextRun SCXW239291628 BCX9\">this sector,<\/span><span class=\"NormalTextRun SCXW239291628 BCX9\">\u00a0and we found many unique needs in the industry<\/span><span class=\"NormalTextRun SCXW239291628 BCX9\">.<\/span>\u00a0<span class=\"NormalTextRun SCXW239291628 BCX9\">T<\/span><span class=\"NormalTextRun SCXW239291628 BCX9\">hat\u2019s<\/span><span class=\"NormalTextRun SCXW239291628 BCX9\">\u00a0why our\u00a0<\/span><\/span><a class=\"Hyperlink SCXW239291628 BCX9\" href=\"http:\/\/bit.ly\/3QV5Eo9\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW239291628 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW239291628 BCX9\">IT Support for Hospices<\/span><\/span><\/a><span class=\"TextRun SCXW239291628 BCX9\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239291628 BCX9\">\u00a0package is so well-suited to hospices across the country. Our industry partnerships also help strengthen our hospice knowledge, we are currently partnered with\u00a0<a href=\"https:\/\/hqp.org.uk\/products-services\/technology\/\">Hospice Quality Partnership (HQP)<\/a>\u00a0and an endorsed service provider of\u00a0<a href=\"https:\/\/www.hospiceuk.org\/central-technology\">Hospice UK.<\/a><\/span><\/span><span class=\"EOP SCXW239291628 BCX9\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<h3>So if you\u2019re a hospice in need of IT Support please\u00a0<a href=\"https:\/\/www.ct.co.uk\/contact-us\/\">get in touch with our team today<\/a>\u00a0to find out more about how we can support your organisational goals with the award-winning IT support.<\/h3>\n<p>original article: https:\/\/www.ct.co.uk\/blog\/how-can-it-support-be-tailored-to-hospices\/<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the recent release of our new\u00a0IT Support package for Hospices, we thought we\u2019d share what makes CT different when it comes to supporting the IT infrastructure of hospices.","protected":false},"author":12313299,"featured_media":15300,"template":"","know_how_category":[],"class_list":["post-15297","know-how","type-know-how","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/know-how\/15297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/know-how"}],"about":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/types\/know-how"}],"author":[{"embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/users\/12313299"}],"version-history":[{"count":3,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/know-how\/15297\/revisions"}],"predecessor-version":[{"id":15307,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/know-how\/15297\/revisions\/15307"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/media\/15300"}],"wp:attachment":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/media?parent=15297"}],"wp:term":[{"taxonomy":"know_how_category","embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/know_how_category?post=15297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}