{"id":22859,"date":"2025-08-05T14:44:07","date_gmt":"2025-08-05T14:44:07","guid":{"rendered":"https:\/\/thebusinessculture.co.uk\/hey\/?post_type=jobs&#038;p=22859"},"modified":"2025-08-05T14:52:21","modified_gmt":"2025-08-05T14:52:21","slug":"patient-care-administrator","status":"publish","type":"jobs","link":"https:\/\/thebusinessculture.co.uk\/hey\/jobs\/patient-care-administrator\/","title":{"rendered":"Patient Care Administrator"},"content":{"rendered":"<p><strong>Role:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>Patient Care Administrator<\/p>\n<p><strong>Location:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>Hull &amp; East Riding Fertility<\/p>\n<p><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>Hesslewood Office Park, Ferriby Road, Hessle. HU13 0JA<\/p>\n<p><strong>Working Hours:\u00a0 \u00a0<\/strong>Part time \/ Full time (hours to be agreed)<\/p>\n<p><strong>Closing Date:<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 22 August 2025<\/p>\n<p><strong>Who We Are<\/strong><\/p>\n<p>With nearly 40 years of expertise, helping to create thousands of babies, Hull &amp; East Riding Fertility is East Yorkshire\u2019s only licensed fertility clinic. We offer cutting-edge infertility investigations and treatments in a warm, supportive environment.<\/p>\n<p>As a fully licensed and accredited clinic (ISO9001, ISO15189), we pride ourselves on personalised, high-quality care \u2013 and our 5-star HFEA rating and &gt;90% patient satisfaction proves it.<\/p>\n<p><strong>Why Join Us?<\/strong><\/p>\n<p>At our purpose-built clinic set in peaceful grounds in Hessle, you\u2019ll become part of a compassionate, experienced team of doctors, nurses, embryologists, and administrators \u2013 all committed to supporting patients through every step of their fertility journey.<\/p>\n<p>You\u2019ll enjoy:<\/p>\n<ul>\n<li>Competitive salary<\/li>\n<li>25 days annual leave (pro-rata)<\/li>\n<li>Being part of a unique and highly skilled team<\/li>\n<li>Free on-site parking<\/li>\n<li>Pension scheme<\/li>\n<li>A welcoming and inclusive environment<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>About the Role<\/strong><\/p>\n<p>As a Patient Care Administrator, you\u2019ll be a vital part of our front-of-house and administrative team. You\u2019ll be the friendly face (and voice!) who guides patients through their appointments, treatments, and questions \u2014 always with care and professionalism.<\/p>\n<p><strong>Your Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Managing patient appointments &amp; tracking progress<\/li>\n<li>Handling reception, email, and phone enquiries<\/li>\n<li>Liaising with clinical teams to coordinate care<\/li>\n<li>Ensuring accurate and confidential patient records<\/li>\n<li>Typing patient correspondence<\/li>\n<li>Supporting evening\/Saturday clinics on a rota basis (approx. 1 in 4 weeks)<\/li>\n<\/ul>\n<p><strong>What You\u2019ll Bring<\/strong><\/p>\n<p><strong>Essential:<\/strong><\/p>\n<ul>\n<li>Excellent communication and people skills<\/li>\n<li>Experience in a customer\/patient-facing role<\/li>\n<li>Confident with digital\/administrative systems<\/li>\n<li>Team spirit and a proactive attitude<\/li>\n<\/ul>\n<p><strong>Desirable:<\/strong><\/p>\n<ul>\n<li>Background in healthcare, clinics, or surgeries<\/li>\n<li>Familiarity with GDPR or Data Protection regulations<\/li>\n<li>Understanding of the IVF journey<\/li>\n<li>Typing\/dictation experience<\/li>\n<\/ul>\n<p><strong>Location<\/strong><\/p>\n<p>Nestled within 10 acres of beautifully landscaped parkland, our clinic is based within Hesslewood Office Park \u2013a tranquil and accessible location on the outskirts of Hull in the East Riding of Yorkshire.<\/p>\n<p>You\u2019ll benefit from free parking directly outside of the clinic.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>How to Apply<\/strong><\/p>\n<p>If you\u2019re passionate about patient care and want to make a real difference, we\u2019d love to hear from you.<\/p>\n<ul>\n<li>Send your CV and a covering letter to <a href=\"mailto:enquiries@hullfertility.co.uk\">enquiries@hullfertility.co.uk<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Want to know more? <\/strong><\/p>\n<p>Contact Lisa or Roxanne on 01482 689040 or email as above.\u00a0 We warmly welcome pre-arranged, informal visits to our clinic. Come and see what makes us special.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Role:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Patient Care Administrator Location:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Hull &amp; East Riding Fertility \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0","protected":false},"author":12313382,"featured_media":0,"template":"","job_category":[1085],"job_type":[914],"job_location":[1054],"job_hours":[917],"class_list":["post-22859","jobs","type-jobs","status-publish","hentry","job_category-healthcare","job_type-permanent","job_location-hessle","job_hours-part-time"],"acf":[],"_links":{"self":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/jobs\/22859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/types\/jobs"}],"author":[{"embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/users\/12313382"}],"version-history":[{"count":7,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/jobs\/22859\/revisions"}],"predecessor-version":[{"id":22866,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/jobs\/22859\/revisions\/22866"}],"wp:attachment":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/media?parent=22859"}],"wp:term":[{"taxonomy":"job_category","embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/job_category?post=22859"},{"taxonomy":"job_type","embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/job_type?post=22859"},{"taxonomy":"job_location","embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/job_location?post=22859"},{"taxonomy":"job_hours","embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/job_hours?post=22859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}