{"id":20243,"date":"2024-11-04T14:20:55","date_gmt":"2024-11-04T14:20:55","guid":{"rendered":"https:\/\/thebusinessculture.co.uk\/hey\/?post_type=events&#038;p=20243"},"modified":"2024-11-04T14:27:46","modified_gmt":"2024-11-04T14:27:46","slug":"exceptional-customer-service-1-day","status":"publish","type":"events","link":"https:\/\/thebusinessculture.co.uk\/hey\/events\/exceptional-customer-service-1-day\/","title":{"rendered":"Exceptional Customer Service - 1 Day"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The aim of this workshop is to explore the importance of customer relationships in building excellent customer service.\u00a0 Attendees will use a variety of tools and models to help gain confidence, identify customer wants and needs and learn to be assertive and managing difficult situations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Learning Outcomes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">By the end of this workshop attendees will be able to:-<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Define exceptional customer service<\/li>\n\n\n\n<li>State the importance of building effective customer relationships<\/li>\n\n\n\n<li>Identify their preferred way of interacting and those of their customers<\/li>\n\n\n\n<li>Hone their communication skills to create a positive, welcoming, climate for customers<\/li>\n\n\n\n<li>Demonstrate empathy to build goodwill with customers<\/li>\n\n\n\n<li>Establish customer wants and needs and identify ways to fulfil these<\/li>\n\n\n\n<li>Assert themselves positively and effectively with customers<\/li>\n\n\n\n<li>Assess and change their behaviour when managing difficult situations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12<sup>th<\/sup> November - held at Forest Farm Business Park, Fulford, York<\/strong> - <strong>\u00a3325 + vat<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like to join our <a href=\"https:\/\/www.pro-development.co.uk\/events\/exceptional-customer-service-one-day-workshop\/\">workshop<\/a>, please get in touch by calling 01904 628838 or email us\u00a0<a href=\"mailto:info@pro-development.co.uk\">info@pro-development.co.uk<\/a>\u00a0to book your place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"author":2,"featured_media":20246,"template":"","class_list":["post-20243","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/events\/20243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":2,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/events\/20243\/revisions"}],"predecessor-version":[{"id":20249,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/events\/20243\/revisions\/20249"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/media\/20246"}],"wp:attachment":[{"href":"https:\/\/thebusinessculture.co.uk\/hey\/wp-json\/wp\/v2\/media?parent=20243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}